The short version
- 14 days to change your mind. When you first buy a paid plan, you can ask for a full refund within 14 days, whether or not you've used it. It applies once per customer, to your first paid purchase.
- Cancel any time. Stop a plan from Manage subscription on My quizzes. It runs to the end of what you've paid for, then you move to the free plan.
- If it didn't work as described, tell us and we'll put it right or refund you.
- The free plan costs nothing, so there's nothing to refund.
Cancelling
Paid plans (Quizzer and Quiz Master) renew automatically each month or year until you cancel. To cancel, open My quizzes and choose Manage subscription, or email hello@inflytapps.com and we'll do it for you. Cancelling stops the next payment. You keep your plan until the end of the period you've already paid for, and your quizzes stay safe in your account (anything above the free plan's limits can't be hosted until you upgrade again, or trim it down).
The 14-day refund
When you first buy a paid plan, you can ask for a full refund within 14 days of the day you were charged, monthly or yearly. You don't need to give a reason, and it doesn't matter whether you used the plan. A refund also cancels the plan, so you won't be charged again.
This cooling-off period is for your first paid plan only and is used once per customer. It doesn't start again when a plan renews, when you move to a different paid plan, or when you cancel and sign up again later. If you've already had a refund, a later purchase isn't covered by it, and we may decline repeated refund requests.
This is on top of your legal rights. If you're a UK or EU consumer, you have a legal right to cancel a new digital service within 14 days, and nothing here takes that away.
After 14 days
After the 14 days, and for renewals, we don't normally refund the current period, because you've had use of it, so cancel before your renewal date if you don't want to carry on. We'll make an exception, and refund what's fair, if:
- the service wasn't working properly and we couldn't put it right in a reasonable time,
- you were charged by mistake or twice, or
- we stop offering your plan, or take away something you were relying on (see the Terms).
How to ask
- Email hello@inflytapps.com from the address on your account (or tell us it), saying which plan and roughly when you paid. If you prefer, you can also ask through the receipt email from our payment provider, Paddle.
- We'll confirm, usually within a couple of working days, and ask Paddle to refund you.
- The money goes back to the card or account you paid with. It normally appears within 5 to 10 working days, depending on your bank.
Paddle is the seller of paid plans and takes payments for us, so refunds are made through them. The amount refunded is what you paid, including any tax.
Things this doesn't cover
- Plans we give away. Free plans and lifetime plans we grant someone have no cash value.
- Accounts closed for breaking the rules. If we close an account because a quiz it sent for auto-hosting (or anything else) broke the Terms, for example by containing illegal, sexual, hateful or abusive material, we don't refund what's left of the plan.
- Entry fees at a venue. If you paid a host or a venue to enter a quiz, that's between you and them. We don't take or hold those payments.
- Changes of plan. If you move up a plan, we may charge or credit the difference for the rest of the period. This doesn't start a new 14-day period. You can cancel at any time.
Questions
Email hello@inflytapps.com. See also our Terms and Privacy page.